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FAQ

How long does it take for my order to ship?

****Note: Pre orders for 2019 Life Designers will ship within the USA in late September / October. Once we have worked through all pre orders, shipping times will return to the normal 1-2 business days of dispatch from order.

All in stock orders dispatch from our USA warehouse within 1-2 business days. Shipping times then vary by location but can take up to six business days (please allow longer for remote areas or Hawaii which typically takes a few weeks). Please allow for extra delivery time over the Christmas period.

 

How much does shipping cost?

Shipping is FREE during pre order! Once we are off pre order (expected to be in late September / early October) regular shipping charges apply. All our orders are sent via USPS.

Do you accept international orders?

Are you from the UK? Visit our UK shop to get cheaper, faster shipping options and pay in GBP: www.amelialanepaper.co.uk

Are you from Australia? Visit our Australia shop to get cheaper, faster shipping options and pay in AUD: www.amelialanepaper.com.au

We love our international clients and are happy to ship internationally! Shipping is charged at the exact rate and is added during checkout. If you are from the UK or Australia (or closer to one of those countries - e.g. within Europe or NZ) we suggest shopping from their websites (see links above) for cheaper and faster shipping options.

Please also note that buyers are responsible for any and all duties and customs charges that may be incurred as well as any customs delays. Please check your local customs office for more information.

International orders can in some cases take up to six weeks for delivery. Some locations may take longer depending on the address. We are not responsible for any carrier or customs delays and cannot guarantee a set delivery time.


What is your return and refund policy?

We are unable to offer refunds or exchanges for change of mind or unwanted gifts so please choose carefully. If you believe your order has been damaged during delivery, please let us know within 48 hours of receiving the package so we can rectify the situation by emailing us with a photo. Similarly, if you believe there is a manufacturing error please contact us right away so we can make it right for you! Please email us at: support@amelialanepaper.com

Unfortunately, we are unable to change your delivery address or make changes to orders once they are submitted (as they are immediately sent to our warehouse and then shipped) so please double-check your order and shipping details before confirming as we are unable to take responsibility for orders shipped to an incorrect address.

Do you offer gift wrapping?

We are unable to offer gift wrapping as we try and offer a very fast turnaround from receiving your order to shipping although all our planners come beautifully gift boxed and the packing slip does not include any pricing information on it.

Where can I find Amelia Lane Paper products?

You can purchase all our products in our online shop!

Have a question not answered here? Please contact us and ask!

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